My loved one got a pop-up saying their device has a virus. Is that Villari?

No. Villari never sends pop-up warnings, virus alerts, or messages asking you to call a number or download something. If your loved one sees a message like that, it is almost certainly a scam — and Villari may have failed to block the page it appeared on. Close the browser, don’t call any numbers listed, and contact us if you’d like us to look at what happened.