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Help center Categories
Getting Protected
What devices does Villari support?
Does Villari work on Windows computers?
How do I know if Villari installed correctly?
Can I set up Villari on my loved one's device remotely?
How do I install Villari on a Mac?
How do I install Villari on an Android phone or tablet?
How do I install Villari on an iPhone or iPad?
Why isn't Villari in the App Store?
Managing Villagers
Can I delete a Villager?
What does "Block Bypass Methods" mean?
What are Guardrails?
Can each Villager have different settings?
How do I add a new Villager?
How many Villagers can I have on one account?
What is a Villager?
Staying Protected
Can my loved one remove Villari from their device?
Does Villari protect against all scams?
What happens if my Villager gets a new phone?
Will Villari slow down my Villager's internet?
Does Villari block VPNs?
Why is my loved one seeing a page that won't load?
A site my loved one uses is being blocked. What do I do?
Can I see what threats were blocked?
How do I know Villari is working?
Troubleshooting
How do I uninstall Villari?
I can't log in to my Villari account.
Why does my Dashboard show proton.me as a blocked domain?
My loved one got a pop-up saying their device has a virus. Is that Villari?
A site that should be blocked isn't being blocked.
Private DNS on my loved one's Android reverted to "Off."
The Villari profile disappeared from my Villager's iPhone.
Villari doesn't seem to be working. How do I check?
Your Account & Plan
Can I get a refund?
How do I delete my Villari account?
How do I update my payment method?
Managing Your Account
What happens to my Villagers' protection if I cancel?
How do I cancel my subscription?
How do I upgrade or change my plan?
How do I start a free trial?
How much does Villari cost?

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